Work through this in order. Service running? Windows: services.msc → Optimetrix Agent. macOS: check Login Items. Linux: systemctl status optimetrix-agent. Network....

A device that stopped reporting looks identical to a person who did no work. Always separate the two before drawing a conclusion. Check first Device status for the affected users — is "last seen" rec...

Low or zero activity is not evidence that someone did not work. Meetings on another device, phone calls, whiteboarding and reading on paper all read as idle. A device being reimaged or offline produces zero....

Charts are only as good as the app-type → category mapping. Fix it Open the uncategorised / low-confidence list — it shows apps and domains not yet mapped, or mapped loosely. Add or correct the app type (application ...

Dates are YYYY-MM-DD in your workspace's configured timezone. There is no time-of-day component in the analytics API. Durations are stored in seconds; the UI converts t...

Seats You are billed per user with the agent active during the period. Pausing a user (holiday, offboarding) stops new data; whether it releases the seat that period depends on your plan — check with support. Changing plan ...

ChannelUse for This portal → Open ticketAnything non-urgent. Include workspace, device/OS, screenshots. info@optimetrixlab.com...