- Dates are
YYYY-MM-DDin your workspace's configured timezone. There is no time-of-day component in the analytics API. - Durations are stored in seconds; the UI converts to hours and minutes. CSV exports keep seconds — divide by 3600 for hours.
- A "week" follows your workspace's week-start setting (Mon or Sun).
- Travelling users' activity is timestamped in the workspace timezone, not the device's local time.
Search Knowledge Base Articles
Timezones, dates and durations
Did you find this article useful?
Related Articles
-
Agent isn't reporting
Work through this in order. Service running? Windows: services.msc → Optimetrix Agent. macOS: check... -
Gaps in data and data quality
A device that stopped reporting looks identical to a person who did no work. Always separate the two... -
"Low activity" does not mean "not working"
Low or zero activity is not evidence that someone did not work. Meetings on another device, phone c... -
A category or app looks wrong
Charts are only as good as the app-type → category mapping. Fix it Open the uncategorised / low-con... -
Billing, plan changes and cancellation
Seats You are billed per user with the agent active during the period. Pausing a user (holiday, offb...