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Agent isn't reporting

Work through this in order.

Service running? Windows: services.msc → Optimetrix Agent. macOS: check Login Items. Linux: systemctl status optimetrix-agent.
Network. The device needs outbound HTTPS to your Optimetrix endpoint. Check proxy / firewall / TLS inspection allow-lists.
macOS permissions. System Settings › Privacy & Security › Accessibility — Optimetrix must be enabled.
Endpoint protection. Confirm the service and installer are allow-listed in your AV / EDR.
Session not flushed. Data appears after the first session ends (lock or idle). Lock the screen and re-check in a few minutes.

Still stuck? Open a ticket with the device name and OS.

Gaps in data and data quality

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A category or app looks wrong

Charts are only as good as the app-type → category mapping. Fix it Open the uncategorised / low-con...
Timezones, dates and durations

Dates are YYYY-MM-DD in your workspace's configured timezone. There is no time-of-day component in ...
Billing, plan changes and cancellation

Seats You are billed per user with the agent active during the period. Pausing a user (holiday, offb...