| Channel | Use for |
|---|---|
| This portal → Open ticket | Anything non-urgent. Include workspace, device/OS, screenshots. |
| info@optimetrixlab.com | Account, access, commercial questions. |
| Priority / Premium / Mission-Critical | Faster first-response SLAs, 24/7 coverage and a named contact — see the pricing page. |
Standard support is included with every plan: Mon–Fri business hours, first response within 8 business hours (Business) or 4 hours (Enterprise). Commitments are first-response times, not guaranteed resolution.