After install, a device should appear in the dashboard's device / client status list.
Healthy
- Status online or reporting, with a recent "last seen".
- Activity for the signed-in user after their first completed session (sessions flush when the machine goes idle or is locked).
Not reporting
- Check the service is running (see the per-OS install articles).
- Check outbound HTTPS to your Optimetrix endpoint is allowed by the firewall / proxy.
- On macOS, re-check Accessibility permission.
See Troubleshooting › Agent isn't reporting for the full checklist.